1. What We Mean by Responsible Gaming

Playing responsibly means:

  • Playing only with money you can afford to lose.
  • Setting time and spending limits before you start playing.
  • Not playing to recover losses.
  • Not playing under the influence of alcohol or substances.
  • Keeping gaming as a leisure activity, separate from your daily responsibilities.
  • Being aware that gaming outcomes are random and do not depend on the player's skill.

At IXOGames, we promote this way of playing and remind you that access is reserved exclusively for those over 18 years of age.

2. Warning Signs

Sometimes it's not easy to recognize when gaming stops being entertainment. These are some signs that may indicate you need to take a break:

  • Playing for longer or spending more money than you had planned.
  • Feeling the need to play more and more frequently.
  • Hiding the time or money spent on gaming from family or friends.
  • Trying to recover losses by playing more.
  • Neglecting work, studies, or personal relationships.
  • Feeling irritability, anxiety, or discomfort when you can't play.
  • Borrowing money to keep playing.

If you identify with several of these signs, we recommend taking a break and seeking support. Recognizing it is the first step to regaining control.

3. Tools to Stay in Control

IXOGames offers you various tools so you can manage your activity on the platform consciously. Depending on your account settings, you may find options such as:

  • Deposit limits. Set a maximum amount you can deposit in a given period.
  • Playing time limits. Define how much time you want to spend on the platform.
  • Voluntary breaks. Request a rest period during which your account remains inactive.
  • Self-exclusion. Temporarily or permanently block access to your account if you feel you need to step away from gaming.
  • Activity history. Review your deposits, bets, and withdrawals to get a clear view of your behavior.

The specific options available at IXOGames may vary depending on the platform's configuration and the applicable jurisdiction. If you have questions about which are active on your account, you can check with our support.

4. How to Request a Break or Self-Exclusion

If you wish to set a voluntary break or self-exclusion, you can contact our support team through the usual channels. Our staff will indicate the steps to follow and the options available according to your situation.

During the self-exclusion period, your account will remain blocked, and you will not be able to access the gaming services. If you have funds pending withdrawal, the support team will help you manage them in accordance with our policies.

5. Tips for Playing with Control

Beyond the available tools, there are habits that can help you maintain a healthy relationship with gaming:

  • Set a budget before playing and don't exceed it.
  • Set a maximum time per session and stick to it.
  • Don't play to recover what you've lost.
  • Don't play if you're tired, angry, or under the influence of alcohol.
  • Alternate gaming with other leisure activities.
  • Talk to someone you trust if you notice that gaming worries you.

Gaming should be a pleasurable activity. If it stops being one, it's time to review your habits.

6. Support Resources

If you feel that gaming is affecting your life or that of someone close to you, there are specialized organizations that offer free and confidential support. Among them:

  • [LOCAL SUPPORT ORGANIZATION 1] — [CONTACT / WEB]
  • [LOCAL SUPPORT ORGANIZATION 2] — [CONTACT / WEB]
  • [INTERNATIONAL ORGANIZATION] — [CONTACT / WEB]

You can also consult your primary care physician or a mental health professional, who can guide you on the resources available in your country.

If you reside in Argentina or Colombia, we recommend finding out about the gambling addiction prevention programs available in your jurisdiction.

7. Our Commitment to Responsible Gaming

At IXOGames, we apply internal responsible gaming policies that include:

  • Restricting access to persons under 18 years of age.
  • Identity and age verification procedures.
  • Measures to prevent fraud and misuse of the platform.
  • Collaboration with organizations specialized in gambling addiction prevention.
  • Staff training to detect potential risk situations.

Our goal is to offer a safe and sustainable entertainment environment for all our players.

8. Minors

Access to IXOGames is prohibited for persons under 18 years of age. If we detect that a minor has created an account, we will proceed to its immediate closure and the deletion of the associated data, in accordance with our Privacy Policy and applicable regulations.

If you are a parent or guardian and suspect that a minor has accessed our platform, we recommend contacting our support so we can take the necessary measures.

9. Contact

If you have questions about our responsible gaming policy, need help setting limits, or wish to request a break, you can contact us through:

Our team is available 24/7 to guide you and help you enjoy the platform safely.

10. Changes to This Policy

IXOGames may update this Responsible Gaming Policy to reflect legal, technical, or procedural changes. Modifications will be published on this page with the corresponding update date. We recommend reviewing it periodically.

Last updated: [DATE]