IXOGames Privacy Policy

1. What Data We Collect

We collect different categories of data depending on how you interact with the Platform:

1.1 Data You Provide Directly

• Registration data: email address, phone number, selected currency, password (stored in encrypted form).
• Identity verification data: where applicable, official documents, date of birth, nationality, and address.
• Payment data: information necessary to process deposits and withdrawals through the enabled methods (Mercado Pago, PSE, Nequi, Daviplata, AstroPay, DEBIN, bank transfers, cards, and cryptocurrencies).
• Communications: messages sent to our support via live chat, email, or Telegram.

1.2 Data We Collect Automatically

• IP address and approximate location.
• Device type, browser, and operating system.
• Pages visited, time spent, and activity within the Platform.
• Cookie identifiers and similar technologies.

1.3 Data from Third Parties

In some cases, we may receive information from payment providers, identity verification services, or technology partners, always within the limits permitted by applicable law.

2. How We Use Your Data

We use your personal data for the following purposes:

• Creating and managing your IXOGames account.
• Processing deposits and withdrawals through the available payment methods.
• Verifying your identity and age, in accordance with applicable legal and security obligations.
• Applying bonuses and promotions according to the conditions of each offer.
• Providing support through live chat, email, and Telegram.
• Preventing fraud, abuse, and misuse of the Platform.
• Complying with legal obligations related to anti-money laundering and responsible gaming.
• Improving the Platform by analyzing usage and identifying areas for improvement.
• Sending you communications about news and promotions, provided you have given your consent.

3. Legal Basis for Processing

The processing of your data is based on:

• The performance of the contract you accept when registering at IXOGames.
• Compliance with legal obligations, especially regarding identity verification, fraud prevention, and responsible gaming.
• Your consent, for sending commercial communications and using non-essential cookies.
• The legitimate interest of IXOGames in improving its services and ensuring the security of the Platform.

4. With Whom We Share Your Data

IXOGames does not sell your personal data. We may share it only with:

• Payment providers that process deposits and withdrawals.
• Identity verification services when necessary to comply with legal obligations.
• Technology providers that host the Platform or provide technical support services.
• Competent authorities, when there is a legal obligation or official request.
• Marketing partners, only if you have given your express consent.

All third parties that access personal data are subject to contracts requiring confidentiality and compliance with applicable regulations.

5. How Long We Retain Your Data

We retain your personal data for the time necessary to fulfill the purposes described and applicable legal obligations. In general terms:

• Account data is retained while the account is active.
• Data related to transactions is retained for the period required by anti-money laundering regulations in the corresponding jurisdiction.
• Data used for commercial communications is retained until you withdraw your consent.

Once the legal periods have elapsed, the data is deleted or securely anonymized.

6. How We Protect Your Data

We apply technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. These measures include:

• Encryption of communications and passwords.
• Access controls to internal systems.
• Monitoring of suspicious activities.
• Staff training in data protection matters.

Although we work to maintain a high level of security, no system is completely infallible. If we detect a security breach that may affect you, we will inform you in accordance with applicable regulations.

7. Your Rights

As an IXOGames user, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Request the deletion of your data when it is no longer necessary for the purposes described.
• Restrict or object to processing in certain circumstances.
• Withdraw your consent at any time, without affecting the lawfulness of prior processing.
• Request the portability of your data to another provider, where technically possible.
• File a complaint with the competent data protection authority.

To exercise any of these rights, you can contact us through the channels indicated in section 10.

8. Cookies and Similar Technologies

We use cookies and similar technologies to:

• Ensure the basic functioning of the Platform.
• Remember your browsing preferences.
• Analyze Platform usage and improve the user experience.
• Display content and promotions tailored to your interests, when you have given your consent.

You can manage your cookie preferences from your browser settings. Keep in mind that disabling certain cookies may affect the Platform's functioning.

9. Minors

IXOGames is intended exclusively for persons over 18 years of age. We do not knowingly collect data from minors. If we detect that a minor has created an account, we will proceed to close it and delete the associated data in accordance with applicable regulations.

10. Contact

If you have questions about this Privacy Policy or wish to exercise your rights, you can contact us through:

• Email: [PRIVACY EMAIL]
• Live chat available on the Platform.
• Telegram: t.me/ixogames

Data Protection Officer (DPO): [DPO NAME / CONTACT, IF APPLICABLE]

11. Changes to This Policy

IXOGames may update this Privacy Policy to reflect legal, technical, or business changes. Modifications will be published on this page with the corresponding update date. We recommend reviewing it periodically.